Well a day in the life of TerraVina is certainly never dull! This week has been full of challenges, frustrations, funny moments and “smile and wave days”. Let me explain….
Since 2011 we have “enjoyed” the services of Sita as our refuse collector. I think I can honestly say it has not always been a marriage made in heaven and over the years we have had cause to complain to the many varied depot managers that have come and gone. Our nearest neighbours have been justifiably angered by early morning collections, sometimes as early as 5.30am, even though we have a signed, contractual agreement that no collections should take place before 7am… we jump through hoops to keep our neighbours happy as we are made all too aware on plenty of occasions as to how unhappy they are to live close to a hotel. However, it seems we are on a merry go round with Sita, who promise to investigate on every occasion we complain; they have excuses galore- new drivers/different route/time delays, you name it we’ve heard it… drivers who cannot tell the time/read their paperwork or communicate between driver and loader (the driver’s “mate”), BUT now I have Brian (Sita customer services) and Ian (current depot manager) on the case, (good news I hear you mutter). No as still the collections are being made too early, even with their intervention – its surely not so difficult to collect after 7am and so the saga continues and there will no doubt be further tales for a future blog post!
We had another power failure this week too. After the Xmas 2013 fiasco when we had to cancel the whole of Christmas for all our guests, I am especially sensitive when the power goes off, albeit this happens rarely, but still, when it does it’s a hyper ventilate and get very stressed moment. However, unlike at Xmas when communication was very poor, this time the experience was made more bearable with the thanks of Jim and Mike at SSE Power Distribution and a lovely lady on the help desk- they were helpful, kept me updated regularly, sympathetic and just generally gave the impression they actually cared about their customers- what a nice change and one that was greatly appreciated- thank you.
Thus why the reference to Fawlty Towers I hear you wonder.. well on the very day of the power failure, we were holding an informal supper, all about being hoteliers, a day in the life of TerraVina, why we do what we do, how we keep sane (not sure we are).. and to advertise the event, I used the by line, that we, Gerard and Nina, are sometimes referred to as Basil and Sybil by our team, as in Fawlty Towers.. and then with the power failure and all the other hiccups I haven’t mentioned here, it all could well have unravelled and actually been a proper Fawlty Towers moment with a dinner by candelight and cold starter, main and dessert. BUT at 2.30pm we got the power restored, so if the evening had unravelled at least the food would have been hot and the lights would have worked.
However, as I wrote this very blog it got worse, a heavy down pour of rain and howling winds have caused the flat roof to leak so we are hopping around buckets catching drips! Oh the joys of being a hotelier- honestly you couldn’t make it up and I’m sure some of you reading this can’t actually believe it’s all true, but believe me, I promise, it really, honestly, truly is completely true!!
Besides from all the above there have been some nice moments, lovely guests, charming children and toddlers who left me pictures of Peppa Pig, the sunshine peeped through the clouds and the swimming pool is open and lovely and warm.. albeit the pool pump gave up the ghost only a week after being serviced but thanks to the great pool people, we use, it was back up and running with a new, (expensive!) pump within hours- thank you Spruce Pools!
Like I say, just another day in the life of TerraVina- smile and wave , just smile and wave!
Till next time