We are immensely proud of our team who work with us here at TerraVina. Many of them have been with us since the very beginning and others for a number of the past 7 years. Our guests often remark on the calibre of our team, how super friendly they all are, how professional, polished and utterly charming and we absolutely agree with them- they are indeed a lovely group of people who are a pleasure to work with and who make TerraVina the special place it is.
There are many team members who deserve a personal mention and all of them have individual talents worthy of praise, however, this week we received one of the nicest, kindest e mails that we have ever been sent in praise of the team and noting how special they all are. Singled out for warm compliments were Chris, our GM, Tanguy, our head sommelier, George and the kitchen team and earning an extra special mention was Lydia, our deputy manager.
Lydia is our “superwoman” she is Chris’s right hand, wing woman and takes on every challenge, opportunity and curved ball that we throw at her. She is loved by all and both us and the team can’t imagine TerraVina without her, she is a true hospitality star and we are so fortunate to have her.
Last weekend the hotel hosted a wedding and indeed it was the happy bride and groom that wrote us such a kind and complimentary e mail of thanks…. In it they mentioned Lydia as having been brilliant in helping them to organise their very special day and her tireless work throughout the preparation and the actual event to ensure that everything went smoothly and everyone had a super time… they then mentioned the fact that she had even given up her shoes for one of the wedding guests who had an emergency shoe situation only moments before the ceremony was due to start. When I checked with Lydia, she laughed and told me that indeed she had lent her shoes to one of the guests……. Now that’s what I call service and offering the very best detail. Well done Lydia for being such a star and a trooper.
May we take this opportunity to thank all of our team for all that they do- we are very proud of you all and from Gerard and I and all the team, we wish everyone a very Happy Easter; we hope to welcome you all again soon to sunny TerraVina (the sun is shining in all its glory and the pool is open too!)
Till next week