Phew! I can’t say that we are not pleased to see the end of 2014 which turned out to be a bit of a rollercoaster year- certainly full of a few highs and many lows! However, we are looking forward with renewed vigour to the New Year and are hopeful that 2015 will be a much better year than 2014 turned out to be.
As some of you know we bade a fond farewell to some of our long standing team in the past year and it is with great pleasure that we announce that Charlotte and Lucy are now officially “at the helm” in charge of the hotel and they are both doing brilliantly in their new roles of General Manager and Assistant General Manager respectively- they have both been with us a couple of years and we are very proud of them both and how they have adapted to their new responsibilities so readily and with great aplomb.
I thought it apt to start the year with a funny and positive blog… goodness knows there will be many ranting ones to follow in coming months (!) and so to that end, here are a few observations from guests (not TerraVina guests I hasten to add!) that amused and amazed us recently when we read them via TravelMail as published here….and with a link to full article: http://www.dailymail.co.uk/travel/article-2627129/Worlds-strangest-hotel-complaints-Unhappy-dogs-overly-handsome-waiters-goat-bells.html
Survey of hotel staff in 49 countries reveals hotel guests’ bizarre behaviour
- Requests have included baths full of honey and crocodile soup for dinner
- Guest wanted discount when he was kept awake by his girlfriend’s snoring
PUBLISHED: 14:31, 13 May 2014 | UPDATED: 15:04, 13 May 2014
The article goes on to say….
In these days of movie megastars and overly precious pop stars, we have all heard stories of celebrity guests who make outrageous demands of the hotels they frequent.
But it seems that many members of the general public can be just as diva-like – and delusional – when it comes to what they expect of the places in which they stay.
Outrageous orders and crazy complaints regularly stretch the patience of even the best-trained staff, according to a research conducted by flight comparison website Skyscanner.
The survey – which questioned 400 hotel staff in 49 countries – reveals a world of ridiculous and very funny comments.
Skyscanner compiled a list of the ten most unusual requests made by hotel guests – as well as the top ten most outlandish complaints, but as I am on a positive theme, I haven’t included the complaints in this particular blog!
The most unusual requests to hotel staff…
1. One glass of water on the hour every hour, through the night
2. 15 cucumbers a day
3. Toilet to be filled with mineral water
4. Bath filled with honey
5. Sound of goat bells to aid sleep
6. Only the right legs of a chicken to be served
7. A dead mouse
8. Bath full of chocolate milk
9. 16 pillows (for a single guest)
10. Crocodile soup
Skyscanner’s report states that other fantastical flashpoints included a guest stating that the bath in their suite was too big, and an animal lover who wanted a discount because his dog had not enjoyed its stay.
One guest was moved to raise a concern about the waiter who served them at dinner – saying he was too handsome for their liking.
The list of unlikely requests features a range of demands that would surely make the most riotous rock star or highly-strung actress blush.
One guest wanted a glass of water to be delivered to their room – on the hour, every hour, throughout the night. Another insisted that they could not drop off into the land of nod without the sounds of the mountains – and could a range of goat bells be provided?
Another wanted a dinner of chicken.
Not too outrageous, you might think – except for the fact that, the guest stipulated, only legs from the right side of the chicken should be served as part of the meal.
Other food-themed blasts from the barely believable included a customer who wanted a bowl of crocodile soup, and a weight-watcher who asked for 15 cucumbers per day.
Incredible en-suite-related wishes included baths filled with honey or chocolate milk.
And spare a thought for staff at the hotel where a guest demanded a further bathroom-linked change to the room: they wanted their toilet to be filled with mineral water.
Personally, I have to say some of these made me laugh out loud and others did not surprise me! For sure guests make an hoteliers life a challenge, fun filled, vibrant medley of who knows what might happen next moments and that’s why we continue to love what we do.
We do hope to welcome many of you back over the next year and please do keep reading the hotel’s blog ( I have fun writing it and it’s great to receive comments and to hear that guests enjoy reading it too) and please do keep an eye on our website and social media for all the special offers we have through 2015 to tempt you to continue to visit us… in fact if you fancy some rest and relaxation during January or February, have a peek at our special offers for both months:
Till next time